Frequently Asked Questions
Please contact our business office with any questions you may have about our products and services. You can reach us by phone during business hours or visit our Contact Us page to send us a message and we will respond as quickly as possible.
What are the risks of investing in precious metals?
You are subject to a variety of risks which are beyond the control of UPC, and you acknowledge UPC is not liable or responsible for those risks, which include, but are not limited to price volatility. You understand and acknowledge as with all investments, the value of coins and precious metals could go up or down. You understand and acknowledge the coin market is speculative and unregulated and you could lose money if you sell your coins in the short term. You understand and acknowledge UPC considers coin collecting and investment to be a mid to long term investment. You understand and acknowledge coin values are affected in part by economic and market conditions and you are willing to assume the risk associated with your coin transactions. You understand and acknowledge UPC does not offer any express, assumed or implied promises regarding future performance, profit or growth of your coin purchase collection or investment. You understand and acknowledge UPC recommends a hold time for coin purchases of five to ten years or more. You acknowledge UPC does not guarantee a profit or growth in any time frame. You acknowledge and understand third party grading and authentication of numismatics does not eliminate all risks associated with the grading of coins.
What is your return policy?
If you are not 100% satisfied with your purchase, you may return it in its original packaging within five (5) days of receipt for a full refund except on special orders or bullion orders. Bullion orders are subject to our Market Loss Policy. Special orders are final with no refunds. Numismatic orders are subject a 20% restocking fee. Modern coins will be subject to a 10% restocking fee. You understand and accept UPC’s policy that payments for refunds on coins received and confirmed for liquidation will be processed in 10-15 business days unless otherwise specified by management in writing.
What is your market loss policy?
When you make a bullion purchase through our online store or with one of our representatives, you have entered a binding contract for the purchase at the agreed upon price. If you choose to cancel the transaction or default on payment or if you default on any other act required of you, you agree that you have full responsibility to UPC for any Market Loss plus a $30 cancellation fee. You will also be fully responsible and liable to UPC for all fees or costs associated with collecting from you. Any market gain shall belong to the company. All pending or future orders shall be held for shipment until all cancellation fees and Market Loss amounts are fully paid.
Does your company have a physical ("brick and mortar") store to shop at? Can I pick up my order?
Our company is headquartered in Shenandoah, Texas, just north of Houston. We welcome clients for account consultations and order pickup, though advanced notice is required. Please contact our office to schedule a visit.
How does the Bid:Ask spread work?
There is a price differential or “spread” between UPC’s selling price (the “ask price”) and UPC’s buyback price (the “bid price”) for coins UPC needs. UPC’s “bid price” is the price it pays to customers for a coin. UPC’s “ask price” is the price it charges customers for a coin. The spread is calculated by subtracting the bid price from the ask price and then dividing the difference by the ask price. ([Ask – Bid] ÷ Ask).
What happens if there is an error on the website?
Although UPC takes great care to provide accurate product and pricing information, pricing or typographical errors may occur. In the event an item is listed with incorrect information or an incorrect price due to an error in information or pricing, UPC reserves the right at their sole discretion to refuse or cancel any order placed for that item. If an item is incorrectly priced, UPC will contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability of products are subject to change without notice.
Can UPC cancel my order if there are problems with it?
UPC has the right to refuse an order when the confirmed price is incorrect, due to computer related problems, pricing error, incorrect item descriptions or sudden movements in the precious metal market. Furthermore, UPC reserves the right to refuse or cancel any order deemed questionable, suspicious, or of significant risk to UPC regardless of payment method and price confirmation.
Are your employees investment advisors?
UPC employees are NOT investment advisors, though they may from time to time discuss the general direction of various financial markets. UPC employees may make recommendations, based on their knowledge and experience of coins and bullion, about products that are offered for sale. Neither UPC nor its representatives can guarantee or predict any market movement.
How does ACH/check-by-phone/e-check work? (Note: This feature is not available at the moment.)
When you provide bank account information as payment, you authorize us to either use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day you make your payment, and you will not receive your check back from your financial institution.
What are the risks of investing in precious metals?
You are subject to a variety of risks which are beyond the control of UPC, and you acknowledge UPC is not liable or responsible for those risks, which include, but are not limited to price volatility. You understand and acknowledge as with all investments, the value of coins and precious metals could go up or down. You understand and acknowledge the coin market is speculative and unregulated and you could lose money if you sell your coins in the short term. You understand and acknowledge UPC considers coin collecting and investment to be a mid to long term investment. You understand and acknowledge coin values are affected in part by economic and market conditions and you are willing to assume the risk associated with your coin transactions. You understand and acknowledge UPC does not offer any express, assumed or implied promises regarding future performance, profit or growth of your coin purchase collection or investment. You understand and acknowledge UPC recommends a hold time for coin purchases of five to ten years or more. You acknowledge UPC does not guarantee a profit or growth in any time frame. You acknowledge and understand third party grading and authentication of numismatics does not eliminate all risks associated with the grading of coins.
What is your return policy?
If you are not 100% satisfied with your purchase, you may return it in its original packaging within five (5) days of receipt for a full refund except on special orders or bullion orders. Bullion orders are subject to our Market Loss Policy. Special orders are final with no refunds. Numismatic orders are subject a 20% restocking fee. Modern coins will be subject to a 10% restocking fee. You understand and accept UPC’s policy that payments for refunds on coins received and confirmed for liquidation will be processed in 10-15 business days unless otherwise specified by management in writing.
What is your market loss policy?
When you make a bullion purchase through our online store or with one of our representatives, you have entered a binding contract for the purchase at the agreed upon price. If you choose to cancel the transaction or default on payment or if you default on any other act required of you, you agree that you have full responsibility to UPC for any Market Loss plus a $30 cancellation fee. You will also be fully responsible and liable to UPC for all fees or costs associated with collecting from you. Any market gain shall belong to the company. All pending or future orders shall be held for shipment until all cancellation fees and Market Loss amounts are fully paid.
Does your company have a physical ("brick and mortar") store to shop at? Can I pick up my order?
Our company is headquartered in Shenandoah, Texas, just north of Houston. We welcome clients for account consultations and order pickup, though advanced notice is required. Please contact our office to schedule a visit.
How does the Bid:Ask spread work?
There is a price differential or “spread” between UPC’s selling price (the “ask price”) and UPC’s buyback price (the “bid price”) for coins UPC needs. UPC’s “bid price” is the price it pays to customers for a coin. UPC’s “ask price” is the price it charges customers for a coin. The spread is calculated by subtracting the bid price from the ask price and then dividing the difference by the ask price. ([Ask – Bid] ÷ Ask).
What happens if there is an error on the website?
Although UPC takes great care to provide accurate product and pricing information, pricing or typographical errors may occur. In the event an item is listed with incorrect information or an incorrect price due to an error in information or pricing, UPC reserves the right at their sole discretion to refuse or cancel any order placed for that item. If an item is incorrectly priced, UPC will contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability of products are subject to change without notice.
Can UPC cancel my order if there are problems with it?
UPC has the right to refuse an order when the confirmed price is incorrect, due to computer related problems, pricing error, incorrect item descriptions or sudden movements in the precious metal market. Furthermore, UPC reserves the right to refuse or cancel any order deemed questionable, suspicious, or of significant risk to UPC regardless of payment method and price confirmation.
Are your employees investment advisors?
UPC employees are NOT investment advisors, though they may from time to time discuss the general direction of various financial markets. UPC employees may make recommendations, based on their knowledge and experience of coins and bullion, about products that are offered for sale. Neither UPC nor its representatives can guarantee or predict any market movement.
How does ACH/check-by-phone/e-check work? (Note: This feature is not available at the moment.)
When you provide bank account information as payment, you authorize us to either use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day you make your payment, and you will not receive your check back from your financial institution.